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Try Before Buy Pass (Free RM30 shopping voucher)

RM 30.00

<Try Before Buy (TBB) pass is only valid for West Malaysia users only.
Only payment by credit card is acceptable.
Only ready stock items are applicable to use TBB service.>

TBB pass let you to try out clothes before any payment just right in your home!
Only keep those you LOVE, and return the REST.
No more paying unfitted clothes online!

Subscribe to our TBB service, then you can try out clothes without step out from your home. Choose within 4 brands from Novela.com, choose 2 to 6 pieces in your TBB order.

Say NO to worry about size not fit!
Say NO to pay for unfitted clothes online!
Say NO to troublesome return progress!
Say NO to no refund or only refund in store credit!

Hassle free online shopping!

TBB Pass RM30/ annual

FREE RM15 shopping voucher*2

 

SKU: TBBPass Categories: ,
Description

What is TRY BEFORE BUY (TBB)?
TBB is a service provide by Novela, where you can have your personal fitting room at your home before you pay on any items!

Which item is eligible for TBB?
– Only full priced items are available for TBB. (Inner wear is not eligible for try!)

How does TBB works?
1. Choose maximum 6 pieces clothes at our website.
2. Place your order without any payment, what you need to do is only key in your credit card details.
2. We will send your chosen clothes for you to try on!
3. Keep those you LOVE and return the REST! Effortless return by pick up service or drop off service.
4. The payment for chosen clothes will auto credit after 7 days since your order place.

Does any shipping fee charge?
Yes. If your final purchase is less than RM150, RM7 shipping fee will be charge (already include 2 ways shipping).
If your final purchase is above RM150, shipping fee is waive.
If you din’t purchase anything on your TBB order, RM15 shipping fee will be charge.

For Glamour & Glamorous VIP member, shipping fee will be WAIVE with any purchase, using your Free Shipping coupon.
But if no purchase from a TBB order, RM7 shipping fee wil be charge.

How many pieces I can have by TBB?
Minimum 2 and maximum 6 pieces in a single order.

How long the TBB pass last for?
TBB pass is by annual (365 days).

How is the returning process?
We will contact you before your parcel was send. You can choose from pick up service or drop off.
Pick up service: The postman will pick up the return parcel at your address.
Drop off: Drop the return parcel to your nearer courier company branch.

 

STEPS TO PURCHASE WITH TBB
1. Purchase this TBB pass.
2. Our customer service will contact you via WHATSAPP.
3. Choose 2-6 pcs READY STOCK items you want to try and add to cart.
5. Upon checkout, choose ‘TRY BEFORE BUY’ in payment method and save your credit card details (no payment will be charge).
8. Receive your parcel within 2-5 days and TRY IT AT HOME.
9. Contact our customer service WITHIN 6 DAYS from your order date for return unfit items.
10. The payment will auto credit from your credit card the days 7 from your order date.
11. Return by pick up service or drop off. DONE!

 

Shipping info
*PROMOTION PERIOD NO FREE SHIPPING West Malaysia RM7, East Malaysia RM12. Free shipping: West Msia >RM150/ East Msia >RM200 Free shipping to Singapore for order above RM400.