NEED SOME ASSISTANCE? CONTACT US.

You may find your questions answered on the our HELP page.

Still can’t find what you’re looking for?

You can have a Live Chat with us at the below “Chat” button. If we are not available at the moment, please leave us a message and our Customer Care Team will reply to you within one (1) business day .

Or you may email us at help@novela.com

for EASY RETURNS

Kindly email us at help@novela.com to process your return / exchanges of faulty item or any other inquiry.

Return of goods must be ship to below address using courier with tracking number :

Address : 1-1, Jalan Kesidang 2/24, Taman Kesidang Seksyen 2, 75200 Melaka, Malaysia.

Receiver : Ms Lee

Contact Number : 06 – 3340 425