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You may find your questions answered on the our HELP page.
Still can’t find what you’re looking for?
You can have a Live Chat with us at the below “Chat” button. If we are not available at the moment, please leave us a message and our Customer Care Team will reply to you within one (1) business day .
Or you may email us at help@novela.com
for EASY RETURNS
Kindly email us at help@novela.com to process your return / exchanges of faulty item or any other inquiry.
Return of goods must be ship to below address using courier with tracking number :
Address : 1-1, Jalan Kesidang 2/24, Taman Kesidang Seksyen 2, 75200 Melaka, Malaysia.
Receiver : Joyce Tan
Contact Number : 06 – 3340 425